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Customer Success Manager London

Customer Success Manager London

We are looking for a customer success manger that wants to be part of transforming one of the world's largest industries by helping construction projects go digital. The right candidate enjoys working closely with clients, educating both tech-savvy and inexperienced users, and finding new opportunities to drive value. 

BuildSafe is one of the fastest growing SaaS-companies within construction technology. We help construction teams build safer and more efficiently with our powerful collaboration platform for risk- and task management on site. We’re an energetic and diverse bunch of people united by the bold dream to establish a global industry standard – a product used and loved all over the world, creating real results and transforming the industry to the better.

Obviously, we can’t do this on our own. That’s why we are looking for you: curious, humble and ambitious doers that want to set out on this journey with us. You will play an important role in our fast growing team from day one and have great growth opportunities along the way.

Our customer success team is currently based in Stockholm, but with a growing client base in the U.K we need a customer-oriented talent to join the team in London.  Serving as the main point of contact you will be responsible to help our customers set- and follow up on their goals. You will work with the sales team to make sure that new accounts are on-boarded efficiently and that existing accounts have the resources, training and support necessary to achieve their goals. In parallel to managing accounts, you will act as a trusted advisor to the end users and their management to drive results and product adoption. 

In short: you will be responsible to make sure our clients are getting the most out of BuildSafe!

The challenge:

You share our desire to transform a massive industry with technological innovation. You probably also find these questions quite intriguing:

  • How do you help companies with limited resources boost their performance while in parallel helping large multinationals with hundreds of construction sites to standardise and ensure compliance?
  • How do you successfully educate a conservative industry about the benefits of using digital tools?
  • How do you educate people cross markets independent of their location?

If you’re up to the challenge you will not only help our customers save time and money, but also help them reduce risks and accidents! 

What you’ll do:

  • Be the first point of contact for all non-commercial matters within your own portfolio of clients
  • Collaborate with sales to ensure proper implementations in order to maximise new customer's success
  • Lead the on-boarding of clients and deliver up-to-date education on our offerings, both in person and online (initially in the U.K but with the opportunity to support other markets in parallel)
  • Track usage data, net promoter- and health scores to identify low utilisation, and provide solutions to further drive customer success and expand customer engagement
  • Be the voice of the client - identify key factors for client success and communicate internally to drive product development
  • Maintain, analyse and improve the delivery model for a specific customer segment and adapt it to the UK market where needed

What you won’t do:

  • Close new deals or manage renewals (we have Business Development Managers for that)

Your profile:

  • You have 3+ years of experience in account management, customer success, training and/or sales
  • You have a bachelors degree in a relevant field of study
  • You are result-oriented and focused on building long-lasting customer relationships
  • You have experience in analysing data, trends and client information in order to identify growth opportunities. We use: our own CRM, Amity, Intercom, Mixpanel, Google Analytics, Wootric and Pipedrive
  • You communicate effectively and with ease in English and preferably one more language – later this year we will be opening up to more markets cross Europe.
  • You thrive in a start-up environment

We are looking to fill this position as soon as possible - so don't wait too long with your application. Please connect your LinkedIn profile to your application. Looking forward to hearing from you! :-)

Apply for this job

Or, know someone who would be a perfect fit? Let them know!


  • Great growth opportunities

    We're new on the block and are expanding quickly - you'll be joining early, getting lots of responsibility and growing fast.

  • International environment

    Global ambitions since day one. We're an international team with offices in three countries (...and counting).

  • Competitive compensation

    Competitive salary and bonus, pension plan, paid vacation - we've got you covered.

  • In the mix

    Our offices are high standard and centrally located close to public transport. Beverages are always available.

Workplace & Culture

Welcome to an energetic team that loves to get stuff done and have fun at work. We're a diverse bunch with different skill sets, nationalities and backgrounds - and we're united by the big dream of wanting to impact one of the world's largest industries.

Our cultural pillars:

  • Teamwork - we achieve better results by working together (and have more fun on the way)
  • Growth mindset - we want to be constantly growing as a team and as individuals
  • Longterm - we are in it for the long run, building a solid and sustainable company together


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