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Customer Success Manager

Customer Success Manager

BuildSafe, one of Sweden's fastest growing B2B startups, is transforming the construction industry. By providing a powerful and user-friendly digital tool we help construction companies and real-estate developers build both safer and more efficiently. With a strong track record in Sweden and a growing customer base in the U.K, we now need to expand our customer success team.

We are an energetic team that loves to work with ambitious, curious and humble doers who are driven by defining and owning their own success. We are on the mission of creating a global industry standard – and we’re confident that it can only be done with a top-notch team delivering a first-class customer experience.

That’s why we need you. We are looking for a team player with an entrepreneurial drive to help our customers excel. Serving as the main point of contact you will be responsible to help our customers set- and follow up on their goals. You will work with the sales team to make sure that new accounts are on-boarded efficiently and that existing accounts have the resources, training and support necessary to achieve their goals. In parallel to managing accounts, you will act as a trusted advisor to the end users and their management to drive results and product adoption. 

In short: you will be responsible to make sure our clients are getting the most out of BuildSafe!

The challenge:

You share our desire to transform a massive industry with technological innovation. You probably also find these questions quite intriguing:

  • How do you help companies with limited resources boost their performance while in parallel helping large multinationals with hundreds of construction sites to standardise and ensure compliance?
  • How do you successfully educate a conservative industry about the benefits of technological tools?
  • How do you educate people cross markets independent of their location?

If you’re up to the challenge you will not only help our customers save time and money, but also help them reduce risks and accidents! 

What you’ll do:

  • Be the first point of contact for all non-commercial matters within your own portfolio of clients
  • Collaborate with sales to ensure proper implementation approach is in place to maximise new customer's success
  • Lead the on-boarding of clients and deliver up-to-date education on our offerings, both in person and online (mainly in Sweden but also supporting other markets)
  • Track usage data, net promoter- and health scores to identify low utilisation, and provide solutions to further drive customer success and expand customer engagement
  • Be the voice of the client - identify key factors for client success and communicate internally to drive product development

What you won’t do:

  • Close new deals or manage renewals (we have Business Development Managers for that)

Your profile:

  • You are a people's person who is passionate about helping customers excel
  • You have a bachelors degree in a relevant field of study
  • You are result-oriented and focused on building long-lasting customer relationships
  • Data interests you and you are keen on analysing it in order to find new growth opportunities. We use: our own CRM, Startdeliver, Intercom, Mixpanel, Google Analytics, Wootric and Pipedrive
  • You communicate with ease in both English and Swedish – the majority of your clients will be Swedish clients
  • You thrive in a start-up environment

We are looking to fill this position as soon as possible - so don't wait too long with your application. Please connect your LinkedIn profile to your application. Looking forward to hearing from you! :-)

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Wenner-Gren Center
113 46 Stockholm Directions 08 - 480 011 00

Perks

  • Great growth opportunities

    We're new on the block and are expanding quickly - you'll be joining early, getting lots of responsibility and growing fast.

  • International environment

    Global ambitions since day one. We're an international team with offices in three countries (...and counting).

  • Competitive compensation

    Competitive salary and bonus, pension plan, paid vacation - we've got you covered.

  • In the mix

    Our offices are high standard and centrally located close to public transport. Beverages are always available.

Workplace & Culture

Welcome to an energetic team that loves to get stuff done and have fun at work. We're a diverse bunch with different skill sets, nationalities and backgrounds - and we're united by the big dream of wanting to impact one of the world's largest industries.

Our cultural pillars:

  • Teamwork - we achieve better results by working together (and have more fun on the way)
  • Growth mindset - we want to be constantly growing as a team and as individuals
  • Longterm - we are in it for the long run, building a solid and sustainable company together

 


Already working at BuildSafe?

Let’s recruit together and find your next colleague.

email
@buildsafe.se
  • Aleksandar Pajic
  • Alexei Dovbenko
  • Alya Shipilova
  • Amanda Bergstén
  • Anna Listopadova
  • Carl Edlund
  • Dag Wirdenius
  • Deniss Karavajev
  • Dmitry Mishin
  • Dmitry Tskua
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